Contact Us

We’re Here to Help

At GLIMORAER.SHOP, exceptional customer service is at the heart of everything we do. Our dedicated support team is ready to assist you with any questions, concerns, or special requests you may have.

Customer Support Hours Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 4:00 PM (EST) Sunday: Closed

Get In Touch

📧 Email Support For general inquiries, order questions, or support requests: support@glimoraer.shop

We aim to respond to all emails within 24 hours during business days.

📞 Customer Service For urgent matters or immediate assistance: Phone number available upon request

💬 Live Chat Visit our website during business hours for instant support through our live chat feature.

Common Inquiries We Can Help With:

  • Order Status & Tracking: Check your order progress and shipping updates
  • Product Information: Learn more about our jewelry pieces, materials, and sizing
  • Returns & Exchanges: Process returns or exchanges within our 30-day policy
  • Payment Issues: Resolve payment problems or update billing information
  • Shipping Questions: Modify shipping addresses or upgrade delivery options
  • Product Care: Get advice on caring for and maintaining your jewelry
  • Custom Orders: Inquire about personalization or special requests

  • Before Contacting Us:

    For Order-Related Questions: Please have your order number ready (found in your confirmation email) to help us assist you faster.

    For Returns: Review our Return Policy first, then contact us within 7 days of delivery for defective items or within 30 days for other return reasons.

    For Shipping Inquiries: Please allow 2-3 business days for processing plus 7-12 business days for standard international delivery before contacting us about delivery status.

    Social Media Follow us for the latest collections, special offers, and jewelry care tips:

    • Facebook: @GlimoraerJewelry
    • Instagram: @glimoraer.shop
    • Pinterest: @GlimoraerStyle

    Feedback We value your feedback! Let us know how we’re doing and how we can improve your experience. Your satisfaction is our success.

    Thank you for choosing Glimoraer. We’re honored to be part of your jewelry journey.