Refund Policy

Quality Guarantee & Refund Terms

Every piece of jewelry from Glimoraer undergoes careful quality inspection before shipment. We stand behind the quality and craftsmanship of all our products.

Eligible Refund Conditions:

  • Defective or damaged items upon arrival
  • Items significantly different from website description
  • Wrong items sent due to our shipping error
  • Manufacturing defects or quality issues
  • Items that don’t match advertised specifications
  • Stones that are loose or missing
  • Broken clasps, chains, or settings
  • Discoloration or tarnishing upon arrival

Refund Process:

  1. Contact Us:Email us within 7 days of delivery at support@glimoraer.shop
  2. Provide Details:Include your order number and detailed description of the issue
  3. Send Photos:Provide clear photographs showing the problem
  4. Return Authorization:We’ll review your request within 24-48 hours
  5. Return Item:Package the item securely in original packaging
  6. Get Refund:Refunds processed within 5-7 business days after return inspection

Return Requirements:

  • Items must be in original condition
  • All original packaging and accessories included
  • No signs of wear, damage, or alterations
  • Return authorization number required
  • Items must be returned within 30 days of delivery

Non-Refundable Items:

  • Custom or personalized jewelry (unless defective)
  • Items damaged by customer misuse
  • Items returned without authorization
  • Items returned after 30-day window

Refund Timeline:

  • Credit cards: 3-5 business days
  • PayPal: 1-3 business days
  • Bank transfers: 5-10 business days

For refund inquiries, contact support@glimoraer.shop

 

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