Hassle-Free Returns

We want you to be completely satisfied with your jewelry purchase. If for any reason you’re not happy with your order, we offer a comprehensive return policy.

Return Window: 30 days from the date of delivery

Return Process:

1. Log into your account on our website
2. Select “Return Item” from your order history
3. Choose your reason for return
4. Print the prepaid return label (for eligible returns)
5. Package securely and ship back to us

Alternative Method: Email us at support@glimoraer.shop with your order number and reason for return.

Return Conditions:

• Items in original, unworn condition
• All original packaging included
• Certificates and documentation included
• No scratches, dents, or signs of wear

What to Include:

• Original jewelry box or pouch
• Certificate of authenticity (if provided)
• Any cleaning cloths or accessories
• Gift receipt (if applicable)

Return Reasons We Accept:

• Changed your mind
• Size doesn’t fit as expected
• Color/style not as shown online
• Received as unwanted gift
• Quality concerns
• Damaged during shipping

Non-Returnable Items:

• Custom or personalized jewelry
• Earrings (for hygiene reasons)
• Items worn or damaged by customer
• Items missing original packaging
• Items returned after 30-day period

Return Shipping:

• Free return shipping for defective or damaged items
• Customer pays return shipping for change of mind returns

Processing Time:

• Return inspection: 2-3 business days after we receive your item
• Refund processing: 5-7 business days after approval
• Exchange processing: 3-5 business days for replacement shipment

For return assistance, contact support@glimoraer.shop